Part 2 of our Power Up Your Business Series
Sponsored by PG&E
Every small business owner knows that lots of energy should be put into keeping your customers satisfied. Most of the time, you get compliments and support. But then there are times when someone's not happy - whether it be a client or employee - and the buck stops with you to manage the situation.
In this session, you'll learn an effective 4 step solution and participate, if you wish, in trying out what you learned using some real world situations. Join Rainbow Chamber Board Secretary, Dr. Bard Williams, and refine conflict management skills!
NOTE: We will be offering this both in person and simultaneously on Zoom. LIMIT 10 PEOPLE IN PERSON; ZOOM IS UNLIMITED.
If you come in person, you'll get snacks! And you will get participate in some conflict role playing .
if you can't come in person, however, we hope the zoom component will be both educational and entertaining!
NOTE: HEALTH GUIDELINES. At our events, we will follow current county guidelines regarding Covid. Also, the DeFrank Center requires proof of vaccination and masks. We will have masks and hand sanitizer available.
There are no event guidelines currently re: Monkeypox. To find out more about this illness, go to the County Website.
